Terms and Conditions – Roop.cz

Valid from 11 October 2026

This English version is provided for information. The Czech version (Obchodní podmínky) is legally binding.

1. Seller

The online store Roop.cz (www.roop.cz) is operated by a sole trader (self-employed person) under a trade licence:

Full name: Iqbal Singh Potiwal
Registered business address: Taussigova 1152/27, 18200, Praha
IČO (company ID): 23281677
Registered in the Czech Trade Register (živnostenský rejstřík).
We are not a VAT payer.
Email: info@roop.cz
Phone: +420 773 540 176

Supervisory authorities: Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), the competent Trade Licensing Office, and for personal data the Office for Personal Data Protection (ÚOOÚ, www.uoou.cz).

2. Introduction

These Terms govern the rights and obligations of the seller and the buyer when purchasing goods through the Roop.cz online store. They are governed by Czech law, in particular the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). If the buyer is a consumer, these Terms cannot limit their statutory rights.

3. Products

All jewellery and accessories in our store are fashion (costume) jewellery and are not made of precious metals (gold or silver). The terms “gold-tone” and “silver-tone” describe colour only.
Many products are handmade; small variations in colour, shape or decoration are not defects. Colours in photos may differ slightly depending on your screen.
Glass bangles and other fragile items require careful handling.

4. Prices

Prices are in Czech crowns (CZK) and are final. The seller is not a VAT payer.
Delivery costs and any payment fees are shown in the cart before the order is placed.
The price valid at the moment the order is placed is binding.

5. Orders and conclusion of the contract

The buyer places an order with the button at checkout, confirming that the order is binding and involves an obligation to pay. Before placing it, the buyer can review and correct the order.
The purchase contract is concluded when the order confirmation email is delivered.
If goods cannot be supplied (e.g. sold out in the meantime), we will inform the buyer without delay and refund any amount paid in full without undue delay, at the latest within 14 days.

6. Payment

The buyer can pay using the methods offered at checkout (card, bank transfer, or cash on personal pickup where offered). Card payments are processed by WooPayments (Stripe); we do not store card details. For bank transfers, goods are dispatched once payment is received.

7. Delivery

We deliver within the Czech Republic only; personal pickup is possible by arrangement.
The usual delivery time is 3–7 working days from conclusion of the contract (for bank transfer, from receipt of payment). If goods are not delivered within 30 days, the buyer may withdraw from the contract.
Please check the parcel on receipt and report any damaged packaging to the carrier and to us.

8. Right of withdrawal (14-day returns)

Consumers have the right to withdraw from the contract without giving a reason within 14 days of receiving the goods.
To withdraw, simply notify us by email at info@roop.cz or by letter to the seller’s address. You may use the model form below, but it is not mandatory.
Goods must be returned to the seller’s address (or handed over in person by arrangement) no later than 14 days after withdrawal. The buyer pays the cost of returning the goods.
We will refund all payments received, including delivery costs (up to the cheapest delivery option offered), within 14 days of withdrawal, using the same payment method unless agreed otherwise. We may withhold the refund until we receive the goods back or the buyer proves they have been sent.
The buyer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics. Goods, especially glass and fragile items, must be packed so they are not damaged in transit. If goods are returned damaged, broken or used, the seller is entitled to compensation and may deduct it from the refund.
The right of withdrawal does not apply, among others, to goods customised to the buyer’s wishes, or to sealed goods which have been unsealed and cannot be returned for hygiene reasons (e.g. earrings in a sealed bag) – Section 1837 of the Civil Code.

9. Complaints (statutory warranty)

Consumers can claim a defect that appears within 24 months of receiving the goods.
Please send complaints by email to info@roop.cz with your order number, a description of the defect and, if possible, photos. We will confirm receipt and resolve the complaint within 30 days.
The consumer may request replacement or repair; if this is not possible, a reasonable discount or withdrawal from the contract with a refund. The buyer is entitled to reimbursement of reasonable costs of a justified complaint.
Normal wear and tear, damage caused by the buyer (e.g. glass broken after delivery), improper use, and small variations in handmade goods are not defects.
Please report goods damaged in transit as soon as possible, ideally with photos of the parcel.

10. Out-of-court dispute resolution

The Czech Trade Inspection Authority (Česká obchodní inspekce), ADR department, is competent for out-of-court resolution of consumer disputes: www.adr.coi.cz, email: adr@coi.cz.

11. Personal data

Personal data is processed in accordance with our Privacy Policy.

12. Final provisions

The seller may change these Terms. Each order is governed by the Terms valid at the time it was placed. Provisions intended only for consumers do not apply to purchases made as a business (with an IČO).

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Iqbal Singh Potiwal, Roop.cz, Taussigova 1152/27, 18200, Praha, IČO 23281677, email: info@roop.cz

I hereby give notice that I withdraw from my contract for the purchase of the following goods: ______________________

Order number: __________ Ordered on / received on: __________

Name of consumer: ______________________

Address of consumer: ______________________

Bank account for refund (for bank transfer or cash payments): ______________________

Date and signature (only if submitted on paper): ______________________

Terms and Conditions